RETURNS POLICY

Returns Policy

At Abu Zari Fragrances, every fragrance is hand-poured and freshly bottled to order to preserve its richness, freshness, and long-lasting performance. Because our products are made specifically for each customer, and for hygiene and quality assurance purposes, all sales are generally final.

Returns & Exceptions

We do not routinely accept returns or exchanges on fragrance products after they have been shipped.

As fragrance is a personal-use product, returned items cannot be restocked or resold. This policy helps ensure that every customer receives a product that is fresh, authentic, and un-compromised.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or with an item missing, please contact us within 7 days of delivery.

Email support@abuzarifragrances.com and include:

Your order number
Clear photographs of the product(s)
Photographs of the shipping box and packaging
A brief description of the issue

Our team will review your claim promptly and work to provide an appropriate resolution.

Case-by-Case Review

Although all sales are generally final, exceptional circumstances may be reviewed on a case-by-case basis.

Any exception is granted solely at the discretion of Abu Zari Fragrances and does not guarantee a return, exchange, replacement, store credit, or refund.

Approved Refunds

If a refund is approved, it will be issued to the original payment method after the request has been reviewed and processed. Processing times may vary depending on your financial institution.

Original shipping charges are non-refundable unless the issue resulted from an error by Abu Zari Fragrances.